Privacy Policy

Introduction

Cascade Ibex ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website cascade-ibex.com or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit inquiry forms through our website
• Request quotes or consultations
• Engage our services
• Communicate with us via email

This information may include your name, email address, organization name, project details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Deliver consulting services and maintain client relationships
• Improve our website functionality and user experience
• Communicate updates about our services
• Comply with legal obligations and regulatory requirements
• Protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our website or conducting our business, subject to confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Consent: We may share information with your explicit consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Client project data is typically retained for seven years following project completion to meet professional liability and regulatory requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website usage. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Cascade Ibex
Email: [email protected]
Address: 127 Botanical Circuit, Acton ACT 2601, Australia

Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with us at [email protected]. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.